Terms of Service

1. Introduction

Welcome to Nirvono, an online storefront available at https://nirvono.com. In these Terms of Service, “Nirvono,” “we,” “us,” and “our” refer to the online store operated by Shenzhen Taoju Technology Co., Ltd. These Terms govern your access to the site, your purchases, and related customer services. By using the site or placing an order, you agree to these Terms, subject to any non-waivable rights under applicable law.

2. Eligibility and Account Information

You must be legally capable of entering into a purchase agreement, or act with the permission of a parent or legal guardian where permitted by law. Please provide accurate contact, billing, and delivery information and keep it current. If you create an account, you are responsible for safeguarding your login details and notifying us of suspected unauthorized use.

3. Products and Information

We work to present product descriptions, images, variants, availability, and prices accurately. Displays and color settings can affect how products appear on screen. If a material description error affects your order, contact us so we can explain the available remedy. Availability may change, and products may be withdrawn or updated without advance notice.

4. Ordering and Acceptance

Submitting an order is an offer to purchase the selected items. An automated acknowledgement confirms that we received the order, not necessarily that we have accepted or dispatched it. We may reject or cancel an order for legitimate reasons, including inventory shortages, obvious pricing errors, suspected fraud, or inability to deliver. Where payment has already been collected for a canceled order, we will arrange the applicable refund.

5. Prices, Payment, and Taxes

Prices, currencies, delivery charges, and any taxes collected by the store are shown during checkout before payment is submitted. Payment methods available to you are those displayed at checkout. Your payment may be subject to authorization and verification by the relevant provider. Any additional import duties or charges imposed by destination authorities are addressed in our Shipping Policy and applicable checkout disclosures.

6. Processing, Delivery, and Risk

Our standard processing target is 1–3 business days following successful payment confirmation. Estimated transportation time after dispatch is 7–15 business days, depending on destination and circumstances. These are separate stages and are not guaranteed delivery dates. Shipping options and fees are confirmed at checkout. Consumer rights concerning delivery, loss, and damage remain protected by applicable law.

7. Changes and Cancellation Requests

If you need to update an address or request cancellation, contact us as soon as possible. We can attempt to accommodate changes before dispatch, but we cannot guarantee them once fulfillment begins. If your order has already shipped, any return will be managed under the Return & Refund Policy and applicable law.

8. Returns, Refunds, and Consumer Rights

Our Return & Refund Policy explains the standard 30-calendar-day request window after delivery, eligibility, shipping responsibilities, and refund process. Nothing in these Terms limits a consumer's non-excludable statutory rights, including remedies for goods that are defective, misdescribed, or not delivered as required by law.

9. Acceptable Website Use

Do not misuse the site, interfere with its security or operation, attempt unauthorized access, submit fraudulent transactions, or use the service in a manner that violates applicable law. We may take proportionate steps to prevent abuse while respecting lawful consumer rights.

10. Intellectual Property

The store's original website content, branding, designs, text, and other protected materials are owned by or licensed to their respective rights holders. Personal shopping use does not grant permission to commercially reproduce or exploit protected content without authorization.

11. Third-Party Services and Links

Checkout, payment processing, shipping, and site functionality may involve third-party providers. Links to independent websites are supplied for convenience; their content and practices are governed by their own terms and policies. We remain responsible for obligations that applicable law places on us as the seller.

12. Privacy

Our Privacy Policy describes personal information handling in connection with browsing, orders, customer support, and related site features. Review that policy to understand your available choices and rights.

13. Liability and Legal Protections

To the extent permitted by applicable law, we are not responsible for indirect losses arising from circumstances beyond our reasonable control. This clause does not exclude liability that cannot legally be excluded, nor does it limit mandatory consumer remedies, rights arising from our breach, or obligations for defective products where applicable.

14. Updates and Contact

We may revise these Terms to reflect changes in our operations or legal requirements. The version available on the website applies prospectively as required by law; changes do not retroactively remove rights already acquired. Questions about these Terms or a purchase can be directed to the business contact below.

Business and Contact Information

Operating Company: Shenzhen Taoju Technology Co., Ltd.
Unified Social Credit Code (USCC): 91440300MAK5D2K52E
Company Address: Room 1002, Building 2, Huanggang Business Center, No. 2028 Jintian Road, Fushan Community, Futian Street, Futian District, Shenzhen
Support Email: service@nirvono.com
Contact Phone: +86 14576328452
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)