Shipping Policy

Order Preparation

After payment is confirmed, orders are normally prepared for dispatch within 1–3 business days. Business days exclude weekends and applicable public holidays. Orders requiring address clarification, verification, or additional processing may take longer; we will contact you when further information is needed.

Estimated Shipping Time

Once a parcel has been dispatched, estimated transit is 7–15 business days. Processing time and transit time are separate, so your overall estimated arrival time includes both stages. Estimates are not guarantees: carrier schedules, customs inspections, weather, peak periods, and local delivery conditions may affect arrival.

Delivery Areas and Costs

Available destinations and delivery methods are determined by the address and options supported at checkout. We do not represent that every country or region can be served. Your applicable shipping charge will be shown before you complete the order; there is no universal free-shipping promise under this policy.

Tracking and Delivery Updates

Where tracking is available for an order, tracking details will be provided after dispatch. Carrier updates may take time to appear. If a parcel appears stalled or its status is unclear, contact support with your order number so we can review the available shipment information.

Address Accuracy

Please check your recipient name, street address, apartment or unit number, postal code, and phone information before payment. If you notice an error, contact us promptly. Address changes may not be possible after dispatch. Additional charges caused by an incorrect address will be assessed according to the circumstances and applicable law.

Customs and Import Charges

For international deliveries, local authorities may apply customs duties, import taxes, or clearance requirements, depending on the destination and order. Whether such amounts are collected at checkout or separately will depend on the applicable shipment arrangement and disclosures. We do not promise duty-free delivery unless expressly stated for your order.

Delays, Lost Packages, and Damaged Deliveries

If your order has not arrived within the expected period, or tracking shows a delivery problem, please contact us. We will investigate the shipment and explain the appropriate replacement, refund, or other remedy. If items arrive damaged or incorrect, keep the packaging where practical and send clear photographs. Nothing in this policy transfers to you risks or liabilities that consumer law places on the seller.

Help With a Shipment

Please include your order number and a concise description of the issue when contacting our support team. Returns and refund requests are described separately in our Return & Refund Policy.

Business and Contact Information

Operating Company: Shenzhen Taoju Technology Co., Ltd.
Unified Social Credit Code (USCC): 91440300MAK5D2K52E
Company Address: Room 1002, Building 2, Huanggang Business Center, No. 2028 Jintian Road, Fushan Community, Futian Street, Futian District, Shenzhen
Support Email: service@nirvono.com
Contact Phone: +86 14576328452
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)