Privacy Policy

1. Who Is Responsible for Your Information

Nirvono is an online store at https://nirvono.com. Shenzhen Taoju Technology Co., Ltd. is identified as the business responsible for handling personal information in connection with the store's customer relationships and its own business activities. This notice explains the types of information involved when you browse our site, make a purchase, or contact us, and how we handle privacy requests. Certain platform or payment providers may also process information under their own responsibilities.

2. Information We Receive

The information involved depends on how you interact with the store. When you place an order, we may receive your name, email address, telephone number, billing or shipping details, items purchased, order history, and necessary transaction status information. Payment details may be handled directly by a payment service provider rather than being visible to us in full.

When you browse the website, technical information such as an IP address, device and browser characteristics, page interactions, approximate location derived from network information, and cookie identifiers may be processed by the website platform or enabled technologies. When you write to support, we receive the content of your message and any attachments you choose to send. We may also receive relevant order or delivery status from providers helping complete your purchase.

3. How Information Is Used

We use information as needed to receive and fulfill orders, arrange delivery, answer questions, process returns and refunds, prevent fraud, protect our website, maintain records, comply with applicable obligations, and resolve disputes. Where marketing communications are offered and permitted, contact information may be used to send them in accordance with applicable consent and opt-out requirements. We do not treat an unrelated marketing purpose as necessary merely because you placed an order.

4. Legal Grounds Where Required

Depending on your location and the activity, processing may rely on performance of a purchase agreement, compliance with a legal obligation, legitimate interests such as security and customer support where permitted, or consent for activities that require it. If consent is the relevant basis, you can withdraw it through the available mechanism without changing the lawfulness of earlier processing.

5. Service Providers and Disclosures

Our store uses an ecommerce platform to support shopping and checkout functionality. For a Shopify-hosted store, Shopify may process technical, account, order, and browsing information to operate those services under its applicable terms and privacy arrangements. Other providers involved in completing a transaction may include selected payment processors, delivery carriers, fraud-prevention services, and customer support tools, to the extent used for your order. We share information only to the extent reasonably needed for these functions or for lawful requests and obligations.

We may also disclose information where required by law, to protect rights and safety, or in connection with a legitimate business restructuring subject to applicable privacy protections. We do not claim that a specific advertising network, analytics product, or social-media pixel is enabled unless it is actually used and disclosed through the site's applicable controls.

6. Cookies and Similar Technologies

Cookies and comparable technologies can help keep a shopping cart working, remember preferences, maintain site security, and measure performance where those functions are enabled. Some technologies are essential to provide requested functionality; optional analytics or advertising technologies may require notice or consent in certain regions. You can manage cookies through your browser and any privacy or cookie controls displayed on the website. Blocking essential cookies may affect site functionality.

7. Marketing and Advertising Choices

If we send promotional emails, you can use the unsubscribe method included in the message or contact us. Where applicable law gives you rights to opt out of certain targeted advertising, sales, or sharing of personal information, we will honor valid requests through available site controls or the contact methods below. The specific options shown on the website may depend on your region and the technologies in use.

8. International Processing

The company contact address is in China, while ecommerce, payment, logistics, and technical service providers may process data in other jurisdictions. Personal information may therefore be accessed or processed outside your country. Where law requires safeguards for international transfers, we use or rely upon appropriate legal mechanisms applicable to those transfers.

9. Retention and Protection

We retain personal information only as long as reasonably necessary for the purposes described, including order completion, customer service, security, accounting, dispute handling, and legally required records. Retention periods can vary by record type and legal requirement. We use reasonable organizational and technical measures intended to protect information, but no online transmission or storage method can be guaranteed completely secure.

10. Your Privacy Rights

Depending on where you live, you may be entitled to request access to, correction of, deletion of, or a copy of your personal information, to object to or restrict certain processing, to withdraw consent, or to exercise specific opt-out rights. Some requests may be limited by lawful record-keeping duties or other exceptions. Send a request to service@nirvono.com and describe the right you want to exercise. We may ask for information reasonably necessary to verify identity before acting. You may also have the right to raise a complaint with the relevant privacy regulator.

11. Children's Information

The store is not directed to children who are below the age at which they may independently consent to relevant online data processing under applicable law. We do not knowingly seek personal information from such children for independent marketing purposes. If you believe a child has provided information inappropriately, contact us so we can assess and address it.

12. External Websites

Links to websites or services outside Nirvono may lead to independent privacy practices. Review those parties' notices when you leave our website. Our notice does not govern data handling carried out independently by unrelated websites.

13. Changes to This Notice

We may update this policy as our operations or legal obligations change. The revised version will be posted on this page with the applicable effective date where appropriate. Material changes will be communicated when required by law.

14. Privacy Questions and Requests

For questions about this notice, your data, or a privacy request, use the contact details below. Please do not include passwords or payment card information in an ordinary support email.

Business and Contact Information

Operating Company: Shenzhen Taoju Technology Co., Ltd.
Unified Social Credit Code (USCC): 91440300MAK5D2K52E
Company Address: Room 1002, Building 2, Huanggang Business Center, No. 2028 Jintian Road, Fushan Community, Futian Street, Futian District, Shenzhen
Support Email: service@nirvono.com
Contact Phone: +86 14576328452
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)