Contact Us

Thank you for visiting Nirvono. If you have a question about a product, an order, delivery, or an after-sales request, our customer support team is the point of contact.

How We Can Help

For an existing order, please include your order number, the email address used at checkout, and a brief description of your request. For a delivery issue, the tracking details and relevant photographs may help us investigate. Please avoid sending payment card numbers or other unnecessary sensitive information by email.

For returns, exchanges, or damaged items, contact us before mailing anything back. Our team will explain the applicable steps and, where appropriate, provide an authorized return destination. The company address below should not be assumed to be a return warehouse or parcel receiving location.

Support Availability

You may email us at any time. Messages received outside our listed support hours will be handled during subsequent business hours. Response times can vary with the nature of the inquiry and message volume.

Business and Contact Information

Operating Company: Shenzhen Taoju Technology Co., Ltd.
Unified Social Credit Code (USCC): 91440300MAK5D2K52E
Company Address: Room 1002, Building 2, Huanggang Business Center, No. 2028 Jintian Road, Fushan Community, Futian Street, Futian District, Shenzhen
Support Email: service@nirvono.com
Contact Phone: +86 14576328452
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)